> Markdown rendition of https://bldfox.com/help/safety (language: en). Site summary: https://bldfox.com/llms.txt # Safety and trust help | BldFox 1. [Home](https://bldfox.com/) 2. [Help centre](https://bldfox.com/help) 3. Safety and trust For everyone # Safety and trust What we check, what the Verified badge means, hiring safely and reporting a problem. Search the help centre Topics - What we check3 - Hiring safely3 - Reporting and your account3 9 questions ## What we check ### What does BldFox check before something is published? An automatic check reads everything before it appears: listings (their words, logo and photos), projects, posts, comments, reviews and replies, job descriptions, and people's names, photos and bios. When the check is unsure, a person on our team decides. Files added to a job are scanned for viruses. The check is about what is published, not about the work itself: it doesn't judge prices or workmanship. ### What does the Verified badge mean? Our team checked the business's trade licence and confirmed with the business that it runs the listing. Only our team grants the badge, and it can't be bought. It is a check at one point in time. It doesn't guarantee workmanship or that a licence is still current, and it isn't our recommendation to hire. An Unverified business hasn't had that check: it can still be listed and quote on jobs, so look at its details before you agree to work. ### My post, photo or listing was refused. What now? You'll see why beside it. Most refusals are fixed by changing the words or the photo and trying again. If you think the check got it wrong, ask for a person: **Send for review** on posts and reviews, **Send it to our team to review** on projects, photos, review replies and jobs, and for a listing, [contact us](https://bldfox.com/contact). Our [Privacy Policy](https://bldfox.com/privacy) also lets you ask for a person to review any automated decision about you. ## Hiring safely ### How do I hire a contractor safely? 1. Get quotes from more than one business for the same scope. 2. Look at each business's finished projects and reviews, and whether it has the Verified badge. 3. Agree the scope, price, timing, warranty and payment stages in writing before work starts. 4. Keep your messages on BldFox, so there is a record of what was agreed. 5. Pay in stages that follow the work. The agreement is between you and the business. If something goes wrong, raise it with them in writing first; disputes are settled between you or through the UAE authorities. Our [guide to choosing a contractor](https://bldfox.com/choose-a-contractor) goes through it step by step. ### Is it normal to pay an advance? A business may ask for part of the price up front, often for materials. Agree in writing what each payment covers and when it is due, and keep a record of what you pay. Be wary of a request for the whole price before any work starts. BldFox doesn't take or hold payments, so any payment is between you and the business. ### What should I do about a suspicious message or listing? Don't pay or send documents until you're sure. BldFox never asks you for a payment, and you should never share your password or a sign-in code with anyone. Report a conversation with **Report** in Messages. For a listing or anything else, use **Report an issue** at the foot of any page, or [contact us](https://bldfox.com/contact). ## Reporting and your account ### How do I report something? Use **Report** where you see it: on a post or a comment, on a review, in a conversation in Messages and, for businesses, on a job. A person reads every report. For a business listing, someone's profile or anything else, use **Report an issue** at the foot of any page, or [contact us](https://bldfox.com/contact). Tell us what's wrong and where. ### Why can't I post any more? Our team can restrict an account that breaks our [Terms](https://bldfox.com/terms), for a set time or until lifted. A restricted account can still read and use Messages, but can't post, comment, review or post jobs. A suspended account can't sign in. The message you see says until when. If you think it's a mistake, [contact us](https://bldfox.com/contact). ### How do I contact BldFox? When you're signed in, the easiest way is a chat with our team: open [Contact](https://bldfox.com/contact) and choose **Start a chat**. Our replies arrive in Messages. Or send the contact form with the topic that fits. We usually reply within one working day, and to a privacy request within one month. In an emergency, call 999. ## More help ### [Hiring and getting quotes](https://bldfox.com/help/customers) Find a business, post a job, compare quotes and hire.See all 18 answers ### [Your business on BldFox](https://bldfox.com/help/businesses) List your business, get Verified, answer jobs and show your work.See all 21 answers ### [Account and privacy](https://bldfox.com/help/account) Signing in, your details and emails, your data and closing your account.See all 10 answers ### [The feed and messages](https://bldfox.com/help/community) Posting on the feed, comments, and talking in Messages.See all 7 answers ## Still need help? Send our team a message. We usually reply within one working day. [Contact us](https://bldfox.com/contact)