Safety and trust

An automatic check reads everything before it appears: listings (their words, logo and photos), projects, posts, comments, reviews and replies, job descriptions, and people's names, photos and bios. When the check is unsure, a person on our team decides.

Files added to a job are scanned for viruses. The check is about what is published, not about the work itself: it doesn't judge prices or workmanship.

Our team checked the business's trade licence and confirmed with the business that it runs the listing. Only our team grants the badge, and it can't be bought.

It is a check at one point in time. It doesn't guarantee workmanship or that a licence is still current, and it isn't our recommendation to hire. An Unverified business hasn't had that check: it can still be listed and quote on jobs, so look at its details before you agree to work.

You'll see why beside it. Most refusals are fixed by changing the words or the photo and trying again.

If you think the check got it wrong, ask for a person: Send for review on posts and reviews, Send it to our team to review on projects, photos, review replies and jobs, and for a listing, contact us. Our Privacy Policy also lets you ask for a person to review any automated decision about you.

1. Get quotes from more than one business for the same scope.
2. Look at each business's finished projects and reviews, and whether it has the Verified badge.
3. Agree the scope, price, timing, warranty and payment stages in writing before work starts.
4. Keep your messages on BldFox, so there is a record of what was agreed.
5. Pay in stages that follow the work.

The agreement is between you and the business. If something goes wrong, raise it with them in writing first; disputes are settled between you or through the UAE authorities. Our guide to choosing a contractor goes through it step by step.

A business may ask for part of the price up front, often for materials. Agree in writing what each payment covers and when it is due, and keep a record of what you pay.

Be wary of a request for the whole price before any work starts. BldFox doesn't take or hold payments, so any payment is between you and the business.

Don't pay or send documents until you're sure. BldFox never asks you for a payment, and you should never share your password or a sign-in code with anyone.

Report a conversation with Report in Messages. For a listing or anything else, use Report an issue at the foot of any page, or contact us.

Use Report where you see it: on a post or a comment, on a review, in a conversation in Messages and, for businesses, on a job. A person reads every report.

For a business listing, someone's profile or anything else, use Report an issue at the foot of any page, or contact us. Tell us what's wrong and where.

Our team can restrict an account that breaks our Terms, for a set time or until lifted. A restricted account can still read and use Messages, but can't post, comment, review or post jobs. A suspended account can't sign in.

The message you see says until when. If you think it's a mistake, contact us.

When you're signed in, the easiest way is a chat with our team: open Contact and choose Start a chat. Our replies arrive in Messages.

Or send the contact form with the topic that fits. We usually reply within one working day, and to a privacy request within one month.

In an emergency, call 999.